Customer Service - the point of contact for all situations.

What is working in Customer Service for the Fiber Rope division at one of the world’s largest rope and strapping band manufacturers like? Oraphin would probably say: Fun, communicative, and solution-oriented. In addition to the classic tasks of processing orders and inquiries, handling complaints is also part of the daily routine. These are, like all inquiries, handled efficiently, politely, and to the satisfaction of the customers – sometimes, even together as a team. Because when someone gets stuck, there’s always a team member who can help out.

The colleagues are the link between customers and sales, and they are no strangers: every colleague in Customer Service has their own customer base and knows “their” customers. Over the years, dynamics and working relationships develop, which help foster the sense of togetherness at Teufelberger and connect it to the world. #togetherinmotion, indeed.